Shipping Policy
Thank you for shopping with Stitch School!
Processing Time
Orders ship within 5–7 business days. Delivery time is additional. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may take a little longer - we'll always keep you posted.
Shipping Rates & Delivery
We offer flat-rate shipping of $6.95 on all U.S. orders. Orders over $100 ship free. Most orders ship via USPS; larger orders may ship via UPS. You'll receive a tracking number by email once your order is on its way.
Where We Ship
We currently ship within the United States only.
Tracking Your Order
A tracking number is provided on every order. If you haven't received a shipping notification within 7 business days of placing your order, please reach out and we'll check on it for you.
Shipping & Delivery Risk: All orders are shipped via third-party carriers (e.g., USPS, UPS, FedEx). Title and risk of loss for all products pass to the customer upon our delivery of the items to the shipping carrier. Stitch School is not responsible for shipments that are lost, stolen, damaged, or delayed in transit.
Stolen and Lost Packages: Stitch School is not liable for packages that are marked as "Delivered" by the carrier but are missing or stolen from the delivery address. If your tracking information states that your package was delivered but you have not received it, you must contact the shipping carrier directly to file a claim.
Incorrect or Incomplete Addresses: Customers are solely responsible for ensuring that the shipping address entered at checkout is correct and complete. Stitch School is not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an insufficient or incorrect address, the customer will be responsible for the additional shipping costs to reship the item.
Delivery Estimates and Delays: Shipping windows and delivery dates provided at checkout are estimates only and are not guaranteed. Stitch School is not responsible for carrier delays, including those caused by weather, holidays, increased volume, or customs processing. No refunds or cancellations will be issued due to transit delays.
Questions?
Email us at christie@stitchschool.com - you'll be talking straight to me.
Stitch your happy. 🌈
