Refund policy

Refund & Return Policy

 

We want you to love what you stitch. If something isn't right, here's how returns work.

 

Return Window

 

You have 14 days from the date your order is delivered to request a return.

 

What We Accept

 

We accept returns on unopened kits and canvases in their original condition.

 

What We Can't Accept

 

Opened kits (once a kit is opened, we're unable to resell it)

 

The digital beginner guide and any other digital products

 

Sale or final-sale items

 

Damaged, Defective, or Incorrect Items

 

If your item arrives damaged or defective, or if we sent the wrong thing, we'll replace it at no cost to you. Just email us within 14 days of delivery with a photo and your order number.

 

Return Shipping

 

For standard returns, return shipping is the customer's responsibility. If the return is due to a damaged item or our error, we'll cover it.

 

Refunds

 

Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.

 

How to Start a Return

 

Email christie@stitchschool.com with your order number and the reason for your return, and I'll walk you through it.

 

Stitch your happy. 🌈